Operations & Technology Experts from NCO
Though most call centers have established multi-site operations, much of the promise of cross-site labor optimization remains substantially unrealized. More...
The state surveillance debate (or lack of)
Largely this was because the debate had started without him 72 hours previously, when the Sunday Times alleged that the government plans to secure "on demand", "real time" access to communications data flowing across the nation's IP networks. More...
Radio 2 tunes into the cloud to streamline competition admin
CloudSense managing director Richard Britton told Computing that the BBC's main challenges were data protection and the high volume of submissions. More...
Lenovo to take pre-orders for smart TV product in China
The Chinese PC maker unveiled its smart TVs previously this year at the Consumer Electronics Show. The TVs use the Android 4. 0 operating system, allowing them to run mobile apps, and are as well designed to recognize voice commands. More...
Cloud computing done the Netflix way
Last week's SIG meeting was one of the most interesting we've had in our more than three-year history. Its title was "Cloud Computing the Netflix Way," and we had two Netflix guest speakers: Adrian Cockcroft, director of architecture for cloud systems, and Jason Chan, Netflix's security architect. More...
Jacksonville tries to live up to self-described 'logistics' title
On May 3, 1901, downtown Jacksonville was ravaged by a fire that started at a fiber factory. Known as the "Great Fire of 1901", it was one of the worst disasters in Florida history and the largest urban fire in the southeastern United States. More...
Google adds 3D option to 1080p YouTube videos
As of today, Google published the feature for all users as an automatic conversion process for all short-form, 1080p videos less than 15 minutes in length. More...
Telstra seeks reprieve for NBN greenfields
Telstra has asked the Australian Competition and Consumer Commission to be released from its obligation to provide wholesale voice services to competitors in National Broadband Network greenfield sites. More...
SAP Ventures Scours Silicon Valley for Startups as Parent Ages
Beats Electronics Co-Founder Jimmy Iovine has pledged to take a crack at reshaping the online music subscription business in partnership with HTC. More...
Broadcom Completes Acquisition of BroadLight End-to-End Platform Expands Fiber Access Portfolio
IRVINE, Calif. , April 5, 2012 /PRNewswire via COMTEX/ -- Broadcom Corporation(NASDAQ: BRCM), a global research leader in semiconductor solutions for wiredand wireless communications, today announced it has completed its acquisition ofBroadLight, Inc. More...