10 Things I Know About... VOIP

Businesses have always been limited by their phone systems’ capabilities — new phone systems using voice over Internet protocol are much more flexible and customized to your business needs.

VOIP can save a business up to 75 percent over traditional phone services on long-distance charges. If you have more than one location, calling each other is as simple as a four-digit extension.

Send calls to all your phones next so callers can reach you with one number wherever you are: at the office, on the road or even at home.

How your business is communicating

Find out how your business is communicating: incoming and outgoing calls, average talk times, missed calls — all with a few simple clicks.

Record your own calls, or calls of your employees on the fly. Set up automatic recording schedules for certain groups or departments.

Listen in on calls and have the ability to guide your employees’ calls to improve customer satisfaction. Speak to your employees privately during they are on a call and even join the call if needed.

Employee is as simple as unplugging their phone

Moving an employee is as simple as unplugging their phone and plugging it back in at their new desk. The number and the extension stay with the phone.

Voice is however a part of your computer network — alleviate management headaches by utilizing a single, knowledgeable IT and VoIP (Voice over Internet Protocol) provider.