8x8 Virtual Office Cloud Communications Solution Receives High Marks in Wainhouse Research Independent Evaluation

8x8, Inc., provider of innovative business communications and managed hosting solutions, today announced the results of an extensive, independent evaluation of its 8x8 Virtual Office cloud communications solution recently completed by industry analyst firm Wainhouse Innovation.

Six-week period

Conducted over a six-week period, the Wainhouse Innovation evaluation of the 8x8 Virtual Office solution analyzed a broad range of installation, performance, feature and system management attributes. The results of the analysis are available in a newly published white paper entitled "Evaluation: 8x8's Virtual Office Pro VoIP (Voice over Internet Protocol) and Unified Communications Solution."

"Overall, we were in the extreme pleased with the performance of the 8x8 offering," said Ira Weinstein, senior analyst and partner at Wainhouse Technology. "While weeks of using the 8x8 solution for calls with colleagues and customers, the Wainhouse Innovation test team experienced zero call failures or audio issues. This is an amazing testament to the performance of this hosted VoIP/PBX (Private -Automatic- Branch Exchange) offering."

The 8x8 Virtual Office evaluation

To facilitate the 8x8 Virtual Office evaluation, Wainhouse Technology signed up as an 8x8 customer pursuant to this agreement a fictitious name and deployed eight Polycom IP phones across three locations in Georgia, Florida and Utah using the existing local area network in each location. The performance of the offering was assessed using IP phones and softphone customers for both test calls and day-to-day communication sessions with partners, peers, and customers.

"Just in case to service reliability and audio quality, we appreciated the wide range of PBX features available to system administrators, the ease of use of the user portal, and the strong help desk that was able to answer a wide range of questions posed by the Wainhouse Innovation test team," Weinstein continued.

"The Wainhouse evaluation reflects the typical 8x8 customer experience across the board from initial set up to call quality to customer support," said Debbie Jo Severin, chief marketing officer at 8x8. "We are very pleased that a respected firm like Wainhouse Technology has validated the user benefits and value proposition our 8x8 Virtual Office service brings to businesses day in day out with this very thorough independent assessment."

Winner of PC Magazine's Editor's Choice Award and the Internet Telephony 2010 Product of the Year Award, the 8x8 Virtual Office Pro solution combines the 8x8 Virtual Office hosted PBX business phone service with web-based collaboration tools just as video web conferencing, call recording and archiving, Internet fax, social media integration and video chat plus support for PC and mobile device soft customers.

8x8, Inc. leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 as well offers managed hosting and cloud-based computing services. For additional information, visit www.8x8.com, or connect with 8x8 on Facebook and Twitter.

Wainhouse Research is an independent market technology firm that focuses on critical issues in the Unified Communications and rich media conferencing and collaboration fields. The company conducts multi-client as then as custom innovation studies for industry vendors and consults with end users on key implementation issues. The firm as well publishes a news bulletin, white papers and market statistics, and delivers public and private seminars as so then as presentations at industry meetings.