Amazon sorry for web-hosting outage

Amazon is best known as an online retailer nevertheless the company is as well a major provider of cloud-computing services, renting out space on its powerful servers to clients around the world.

'We know how critical our services are to our clients' businesses and we will do everything we can to learn from this event and use it to drive improvement across our services,' it added.

The technical insights

'Just in case to the technical insights and improvements that will result from this event, we as well identified improvements that need to be made in our customer communications,' it continued.

Global research companies are investing billions of dollars in cloud computing, which involves hosting information on the web and providing it to clients on demand.

The outage nevertheless the primary one

Amazon said 'several root causes interacting with one another' were behind the outage nevertheless the primary one was a botched attempt to shift traffic during upgrading capacity on a network.

'The trigger for this event was a network configuration change... We will audit our change process and increase the automation to prevent this mistake from happening henceforth.'