Aurix signs global call recording vendor, CTI Group, as new partner

Phonetic speech search technology specialist, Aurix, has signed global call management and VoIP call recording solutions provider, CTI Group, as a new partner.

The deal sees Aurix bring its expertise

The deal sees Aurix bring its expertise and knowledge of speech search and analytics technology to CTI, which will be used to create a step change in functionality for its recording solution, SmartRecord. The partnership strengthens Aurix’s commitment to delivering innovative solutions to the contact centre and enterprise markets that help organisations improve efficiency and gain business intelligence otherwise unobtainable. John Birbeck, President and CEO of CTI Group, says, “All businesses face increasing requirements for call recording to meet regulatory, quality management, and legal demands. By fully integrating Aurix’s speech search and analytics technology into SmartRecord, we can give our customers a fully developed solution that meets their needs, as well as industry standards.

Peter Rogers, CEO of Aurix, adds, “CTI Group’s SmartRecord software is a well respected call recording solution within the financial services industry, public safety organisations and the public sector. We are delighted that Aurix has been chosen to help enhance SmartRecord with quick and accurate speech search and analytics, which will provide customers with real and compelling business benefits, meeting their needs and industry standards.”

Source of extremely valuable business intelligence

Speech analytics turns passive call recordings into a source of extremely valuable business intelligence. The added functionality from Aurix provides advanced customer interaction intelligence and enables SmartRecord users to monitor customer calls for compliance and adherence to corporate guidelines, search recorded call data and quickly produce analysis reports, and identify vital trends.

About CTI GroupCTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group’s SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording. CTI Group’s products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group’s website at www.ctigroup.com.