Carenet Selects Communications-as-a-Service from Interactive Intelligence

Interactive Intelligence (News - Alert) Inc. is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation.

The rich functionality

He said that the rich functionality and unique VoIP-based 'local control' delivery model of the Interactive Intelligence CaaS offering will empower the company’s remote employees to provide enhanced levels of service to the members, while enabling the company to meet security requirements by keeping call data stored locally.

He said that having a CaaS offering based on a comprehensive, open, single-platform software solution will give the company’s team all the tools they need to provide members with efficient, personalized service whether they want to interact by phone, fax, e-mail or the Web.