City Lodge deploys Alcatel-Lucent OmniPCX voice platform with Bytes

City Lodge, one of South Africa's leading hospitality operations, has employed Alcatel-Lucent OmniPCX Office and Enterprise communications infrastructure from Bytes Connect, in support of better customer service, smoother operations, and a standardised solution.

The front desk

City Lodge will connect clients' names with their rooms so when clients call the front desk, employees will be able to see suddenly who is calling and have access to all the other information about that customer. When guests use the phones in their rooms, the system is tightly integrated with the billing system, which improves checkout service.

Alcatel-Lucent OmniPCX platform forms the basis of migrating to IP communications. Incorporating the latest technologies, it is based on open standards, provides a pure software communication management platform, and offers:

Bytes Communication Systems has access to Alcatel-Lucent's complete range of business communications solutions. This includes PABX equipment, mobile communication solutions, call centre solutions, structured cabling solutions, voice-over data solutions, LAN/WAN data solutions, and a comprehensive range of afterwards-sales service, none of which is outsourced to a third party, ensuring a single point of contact through a highly advanced 7x24x365 national contact centre.