Cloud Communications Company Telesphere Discusses Advanced Contact Center Space

From demoing its new product releases to leading a panel discussion titled "Top 10 Reasons SMB’s Need Not Fear the Cloud," cloud communications company Telesphere was quite busy at ITEXPO West in Austin, Texas, last month. But, the hosted service provider did find the time to sit down with TMCnet for a video interview.

During ITEXPO, Telesphere CTO Sanjay Srinivasan told TMCnet that its booth was abuzz with participants as the cloud communications company demoed its various products and discussed its new announcement in the advanced contact center space.

The hosted space

"We have been working in the hosted space and the upper tier of the SMB space and one of the needs the sector has had is to move their advanced contact center to hosted, however there hasn’t been a product that meets advanced contact center needs like multimedia-based contact, cradle-to-grave reporting on calls, whispering," Srinivasan said. "These capabilities exist in high-end, capital intensive premises deployments yet haven’t existed in the private deployment model in the hosted space. We have partnered with CosmoCon in delivering that service to businesses."

Right earlier ITEXPO, Telesphere announced that it had forged a relationship with CosmoCon to provide businesses and contact center operators with a comprehensive, zero-capital expenditure suite of cloud-based interaction management services and tools that enhance customer satisfaction.

Telesphere’s relationship with CosmoCon will provide business and contact center operators with a whole range of hosted contact center applications just as: email, VoIP (Voice over Internet Protocol) and chat; skills-based routing; cradle-to-grave reporting; and an intuitive graphical call-flow designer, among other things.