Consumer Reports Readers Favor 'Newer Alternative' VoIP Services

A recent survey of bundled telecom services, conducted by Consumer Reports readers, found that, "newer alternatives," were rated favorably, this included mention of Ooma’s phone service when it came down to VoIP (Voice over Internet Protocol) offerings.

For exactly VoIP services, the study advised readers to, "consider low-cost VoIP services," adding that "many homes already have Voice over Internet Protocol phone service from their cable company, Verizon FiOS, or AT&T U-verse," whereas alternative VoIP services "including Ooma, Vonage, Magic jack and Skype cost less, from nothing to about $25 a month for unlimited domestic calls, plus an upfront cost for equipment."

The most satisfying telecom providers overall

Finding the most satisfying telecom providers overall, the study turned up "a few small, regional cable companies, and Verizon FiOS and AT&T U-verse, the high-speed phone-company offerings," the magazine noted, adding that the problem is that most clients have little actual choice.

Bundled services from established cable companies, including Cox, Cablevision, or Bright House Networks, were as well rated favorably. Clearly it all depends on what you want: "If television service is a priority and Verizon FiOS and AT&T U-verse aren't available in your area, satellite providers DirecTV or Dish Network received above average survey scores."