Contactual Receives 2010 Communications Solutions Product of the Year Award

The Contactual OnDemand Contact Center provides an alternative to the traditional approach of purchasing on-premises call center innovation and hiring a team to implement and maintain it. Delivered in the software as a service model, the Contactual solution allows companies to on the spur of the moment implement a contact center for a low subscription fee.

“Contactual was founded on the premise that software as a service and voice over IP would revolutionize the way companies interact with their clients and we are honored the editorial team at TMC recognizes our leadership in enabling this transformation,” said Chris Brennan, CEO and president of Contactual. “The OnDemand Contact Center provides industry leading multimedia interaction capabilities, enhanced flexibility and end-to-end real-time visibility across call center operations”, added Brennan. “With our cloud-based solution both Fortune 500 and small to mid-sized firms have experienced dramatic service level and cost improvements in their customer service, help desk, telesales and technical support environments”.

“Contactual was chosen to receive a 2010 Product of the Year Award for creating exceptional advances in managing customer communications,” said Rich Tehrani, CEO, TMC. The OnDemand Contact Center has shown benefits for its clients and provides ROI for the companies that use it. Congratulations to the entire team at Contactual. I look forward to more innovative solutions from them in the coming year.”

The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness that are characteristics of the prestigious award. The most innovative products and services brought to the market from March 2009 through March 2010 were chosen as winners of the Communications Solutions Product of the Year Award.

Technology Marketing Corporation is a global, integrated media company helping customers build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMCnet.com, which is read by two million unparalleled visitors each month, is the leading source of news and articles for the communications and research industries.

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