Convergys Chooses CTI Group as Technology Partner for Advanced Enterprise Analytics Solutions

LONDON--(Marketwire - September 2, 2010) -  CTI Group (Holdings) Inc. (OTCBB: CTIG), an international provider of electronic invoice processing and management (EIM), enterprise communications management software and services, enterprise and carrier class call recording solutions and carrier class voice over internet protocol (VoIP) management applications, today announced a partnership that will see CTI Group's advanced A7 analytics technology integrated into the Convergys Smart Enterprise Solution. This collaboration will enable Convergys to offer telecommunications operators serving enterprise clients deeper and richer analytics as part of its Smart Enterprise Billing Solution.

CTI Group's A7 analytics offers a scalable, efficient and user-friendly solution that provides Communications and IT managers with a drill-down platform that is available from their desktop. A7's extensive range of analytical reports provides organizations with a greater understanding of their voice, data and video usage and spend, allowing them to better control and manage their communications costs and staff resources.

Michael Lightfoot, Director of Business Development and Strategic Alliances for CTI Group, commented: "Businesses across the globe are looking for transparency of usage across real-time billing solutions that will help them to manage and control communications costs. By integrating CTI Group's A7 solution, Convergys will be able to offer operators serving enterprise clients a richer analytical application with a tangible return on investment. It will also provide Convergys with a differentiator from its competitors when targeting new clients."

Dr Alastair Hanlon, Global Director of Telecommunications for Convergys, said: "Future growth opportunities for service providers lie with enterprise customers, particularly large multinational corporations. By providing innovative services and bundling combined with advanced analytics, operators utilizing a sophisticated and versatile BSS environment crucial to maximize revenue returns can further monetize their networks by creating differentiation in the market."

About CTI Group CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group's SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

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Media Contact: Jason Dempsey Livewire PR Tel: +44 (0)20 8339 7440 Email: jason.dempsey@livewirepr.com Website: www.livewirepr.com/newsroom.html CTI Group contact details: CTI Group (Holdings), Incorporated 333 North Alabama Street Suite 240 Indianapolis, IN 46204-1767 USA Tel: +1 (317) 262-4666 Fax: +1 (317) 262-4849 Email: info@ctigroup.com CTI Group EMEA Daisyfield Business Centre Appleby Street Blackburn United Kingdom BB1 3BL Tel: +44 (0) 1254 291500 Fax: +44 (0) 1254 291504 Email: info@ctigroupuk.com