Courts announces partnership with Lantone Systems to set new heights to its call centre facilities

Courts, Singapore's largest retailer of IT, electronics and home furnishing solutions, has signed a strategic partnership with Lantone Systems to add new levels of excellence to its existing call centre and VoIP (Voice over Internet Protocol) systems.

Online PR News – 12-November-2011 –Courts is a retailer in other words always committed to its clients and its partnership with Lantone Systems will see a series of upgrades implemented to Courts IVR system aimed at fulfilling its promise to its clients. Upgrades include extended interactive voice prompts which will help answer customer queries more efficiently with the system taking on 33% of the calls during Courts call-center agents attend to the remaining 67% of calls. This will ensure shorter response lead-times and improved customer satisfaction levels.

With a new and improved call centre system, all calls will be monitored closely and a more detailed reporting format will be generated to give in-depth feedback, allowing supervisors the flexibility to fine-tune the centre's performance and ultimately, cater to clients' needs more effectively.

"As a partner to a retailer that has a very wide customer base and varied consumer queries, we are able to call upon our expertise in call center innovation to provide Courts with a cost effective and tailor made solution," says Sandeep Singhania, Technical Director of Lantone Systems. "Our experience allows us to study Courts' needs in full and equip them with the right software and backend equipment to help them take their customer satisfaction levels to an all time high."