CTI Group Calls on Financial Industry to Embrace the FSA's New Mobile Call Recording Regulations

Furthermore, call recording offers a number of added value services including training, performance monitoring, business continuity and dispute resolution which help to optimise business management processes.

Charles Rich, CTI Group's Sales Manager for the Global Financial Markets, commented, "In 2008, when the FSA originally proposed the recording of all voice and electronic communications, with the exception of mobile phones, in a bid to tackle market abuse in the financial sector, it was met with criticism. However, its new proposals to remove the mobile phone exemption should be viewed positively as a risk management measure that will protect financial institutions from potential rogue traders in their midst.

"Furthermore, a number of our clients are already taking advantage of the added value business intelligence and optimisation benefits of utilising mobile call recording and other call monitoring tools. These benefits include network cost monitoring, staff training, dispute resolution and speech analytics, which allows organizations to analyze calls as they happen, to monitor trader activity and performance as well as identifying vital customer trends.

About CTI GroupCTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group's SmartBill(R), SmartRecord(R) and Proteus(R) product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording.

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