CTI Group to Launch Interactive Communications Management Suite

CTI Group Inc. announched that it would be launching interactive communications management suite for contact centers at the Channel Partners Conference & Expo slated to be held in Las Vegas from March 13-15, 2011.

Company officials said that compatible with BroadSoft's BroadWorks UC platform, the Avaya Aura IP communications platform and Cisco's Unified Communications Manager, the SmartInteraction Suite is a highly configurable toolset which incorporates CTI Group's call recording solution SmartRecord with the advanced speech search and analytics research from Aurix integrated within it.

According to company officials, by designing the Suite with the Aurix phonetic analytics incorporated, contact centers of any size are able to take advantage of the benefits that this advanced functionality offers at a cost effective price.

The development of the SmartInteraction Suite

"Throughout the development of the SmartInteraction Suite, we surveyed our contact center clients about what features and functionality they wanted out of their communications management system. It is vital to us that we deliver a solution that not only meets their initial needs now also provides a number of features beyond their immediate requirements," said Sid Rao, chief innovation officer of CTI Group, in a statement.

CTI Group Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol management applications.

TMCnet recently reported that CTI Group announced that it will be introducing new advancements in its call recording and call accounting solutions at the Unified Communications Expo in London scheduled to take place between March 8th and 9th, 2011.