Dimension Data offers globally video system management service

According to Terry Dwyer, Dimension Data's director, visual communications, "Just keeping the lights on with video requires massive investments in the necessary management platforms, systems, expertise and experience. During it's possible for organisations to handle video in-house, it's very costly, time consuming, and in the extreme burdensome for companies that don't manage video as a businessWith Managed Services for Visual Communications, our customers can now offload their entire video estate to Dimension Data to manage, in other words than use multiple small, local AV companies."

He added: "In the past 18 months, we've seen a dramatic rise in interest in video in general. Many of our customers are re-evaluating their video strategies and beginning to plan and deploy large-scale visual communications strategies. But they want a single provider to support their needs globally. We in doing so made the decision to invest in and expand in order to support video globally, since we already had the global footprint, and the services and certifications to support our customers." For the Australian market, Robert Weddepohl, general manager, converged communications for Dimension Data Australia said: "We will now be able to offer a cost effective 24-hour dedicated video help desk service specialising in ensuring the end user has the best visual communications experience every time they make a video call. No more waiting on general IT helpdesk support. Dimension Data video specialists will respond suddenly to any conferencing request made by the 'non-technical' end user."

New cloud-based software, developed in Australia by Adept Business Systems, enables commercial real estate agencies to overhaul obsolete sales and marketing practices and offer a superior service experience to their customers. Adept's new research, known as Surga Central, takes its name from the Bahasa Indonesian word for heaven, and provides agencies with a at once-generation, cloud-centric system for selling and leasing commercial and industrial real estate.