Do SMBs Need Call Recording

When it comes to call recording and quality monitoring solutions, the question for many small to medium-sized businesses (SMBs) and branch offices of larger organizations is typically, “Do I really need them?” This certainly makes sense as costs are usually watched very closely in these firms and standalone business units and investments in technology often are put on hold until significant revenue growth can justify them. However, there are several concerns that might come into play when such decisions are being made. Although, many of them can be quickly satisfied with the new call recording and quality monitoring solutions today that are highly affordable, very easy to install and maintain, VoIP compatible and can even leverage existing hardware.

o Interoperable and scalable: Open-platform recording and quality monitoring systems can seamlessly interoperate with your existing, TDM or VoIP infrastructure and work in any new environments if/when your architecture changes due to growth, for instance. They fit right in to your current environment and don’t require a total replacement or forklift upgrade when it changes.