Fonality's Enterprise Edition Lowers Initial Capital Expense and Enhances

Ashford.com, a leading online watch and jewelery retailer based in New York, can now easily manage and completely change settings on employee's phones within one business day. Previously, the company was leveraging a Toshiba phone system, which was very time-consuming to manage, since it required a special technician and site visit any time a change was made to the system. As Ashford.com looked to switch to a converged voice and data network and leverage Voice over Internet Protocol (VoIP) to reduce costs, Fonality was the only provider that offered an affordable, scalable, easy-to-use IP PBX phone system.

Fonality's cloud-based business communications solutions replace traditional phone systems and add advanced functionality, including conference bridges, unified messaging, chat, voicemail and email, presence management, contact center applications and integration with products, such as Microsoft Outlook, Google, Salesforce and SugarCRM. The Call Center suite efficiently routes calls and resource selection, allowing agents to handle calls more effectively and improve overall productivity.

"Ashford.com is a great example of our customers using Fonality's cloud-based phone systems throughout the growth of their business," said Dean Mansfield, CEO of Fonality. "Our robust feature and functionality set improves call routing flexibility, reduces cost and improves overall efficiencies for organizations of all sizes."