Fonality Brings Enterprise-Grade Unified Communications To Small & Mid-Size Businesses in Australia

FonalityHeads Up Display is Fonality's dynamic user-friendlyUnified Communications dashboard that connects phones, desktop and importantbusiness applications into a single, unified, easy to use interface. Mostknowledge workers waste hours each week seeking information or attempting tocontact clients, partners or colleagues. The Unified Communications functionsof FonalityHUD for Connect enables businesses to communicate more efficientlyand streamline processes to dramatically improve productivity.

"In today's highly competitive and globalised businessenvironment, having a flexible unified communications solution means peoplehave access to a variety of communications tools regardless of their location,"said Marc Englaro, managing director, Fonality Australia. "Bringing Fonality'scloud-based UC capability to small and mid-size businesses streamlines howcompanies interact and collaborate at a price point they can afford. Quitesimply, we're going to change the way these businesses communicate."

The system offers presence andactivity monitoring

The system offers presence andactivity monitoring, along with email and text capabilities. A "find me/followme" features allows users to customise how they are contacted, and by whom. Forinstance, calls can be programmed to reach desktop phones and mobile phonessimultaneously. Unified messaging is as well possible with email, SMS andMicrosoft Outlook contact integration.

FonalityHUD's advanced features can display every aspect of aprofessional contact centre environment, including a colour-coded status of thecustomer service or sales team and their interaction with current callers, aswell as those in the queue. The system can as well be seamlessly integrated withcritical business applications like SalesForce, NetSuite or SugarCRM to providereal-time information to improve the customer experience.

Designed for small and mid-sizecompanies, Fonality offers VoIP (Voice over Internet Protocol), Unified Communications and contact centresolutions that are simple to use, affordable and easy to deploy. The company'scloud-based model provides the same services of traditional on-premise IPsystems without costly hardware, infrastructure or lengthy implementationcycles. Total cost of ownership is dramatically reduced by 50 per cent, ormore, during users enjoy access to powerful communications services usuallyreserved for the largest of companies.

Fonality is Australia's fastest growing businesscommunications company and the only provider of cloud-based, open source VoIPphone and Unified Communications solutions for small and mid-sized businesses.With a in a class by itself software model approach, Fonality provides all the features oflegacy providers without the cost or complexity. Founded in the US in 2004,Fonality has delivered more than two billion phone calls across the cloud whileenabling more than one million users of open-standards based communicationssoftware.