Fonality Strengthens Local Partnership With Computer Troubleshooters

Underthe agreement, which extends the strategic partnership established in the US, Computer Troubleshooters' Australian franchiseesbecome partners for Fonality's virtual phone system, Fonality Connect. ComputerTroubleshooters providecomputer and technology solutions to small-business owners. With over 90 locations acrossAustralia, Computer Troubleshooters is the largest IT service franchise inAustralia and the world.

FonalityConnect is an enterprise-class phone system that can be delivered to any SMBwith an Internet connection. The cloud-based solution provides SMBs with accessto advanced phone features previously reserved for large enterprises, such asin-house conference calls and the ability to unify multiple offices and homeworkers in one system. With a fixed monthly fee from just $39 per user and freecalls, Fonality Connect also helps business owners substantially reduce theirmonthly phone bills. Already, more than 500 SMBs in Australia use FonalityConnect.

The nextlevel in Australia

"We'reexcited to take our relationship with Computer Troubleshooters to the nextlevel in Australia. Computer Troubleshooters is a well known brand and thecompany's franchisees are trusted IT advisors to hundreds of small businesses,"Marc Englaro, Managing Director at Fonality Australia, said. "We'll beallocating significant internal resources to support local franchisees in thebest possible way. Each reseller will also receive purposely designed marketingcollateral to share with their customers."

"Thefuture of small business technology is in the cloud, and we're pleased to offerour franchisees the opportunity to tap into this exciting new market withFonality's cloud telephony solution," Nick Roche, National Director, Computer TroubleshootersAustralia, said. "Computer Troubleshooters advocates products that add value toour customers' business and as their trusted advisor we see IP telephony aslogical extension of our role. With Fonality, we can be confident that we'rerecommending a professional-grade phone system that requires very littlemaintenance and helps our customers reduce their phone bills by up to 60 percent."

Fonality and Computer Troubleshooters entered a strategic partnership last year to jointly markethosted and hybrid-hosted business phone system solutions worldwide. Founded inAustralia in 1997, Computer Troubleshooters today has nearly 500 offices in 27countries. The company was included on the annual 2010 BRW Fast Franchise listrecognising the IT support franchise network for its continued growth.