From the Contact Center: Benefits of SIP-enabled VoIP

Contact centers that want to easily interoperate with other vendors, partners, and worksites must standardize with Session Initial Protocol over their Voice-over-IP communications systems. Once an organization's VoIP (Voice over Internet Protocol) is SIP-enabled, they open themselves up to virtualizing multiple operations, increasing flexibility, reducing costs, and improving overall efficiency across an endless array of communications options.

Virtualize. An all IP-based solution doesn't require PBX (Private -Automatic- Branch Exchange) hardware to be physically installed at remote locations. Dynamically turn on and manage communication services at any location, even home offices.

Presence. Always-on, available IP communications let others know of an employee's availability, along these lines eliminating the need to manually call to see if someone's available. Let others know if employees can help through an "I'm available" icon on a web page, email, or calendar.

Deploy best-of-breed. Don't be stuck on someone else's communications protocol. You can always integrate the best available SIP-enabled solution.

Unified communications. All employees, irrespective of expertise and location are evenly accessible across multimodal communications. Bring in expert help on the spur of the moment without digging through layers of communication handoffs.