Frost & Sullivan Recognizes Cypress Communications

Based on its recent analysis of the hosted IP telephony and unified communications services market, Frost & Sullivan recognizes Cypress Communications with the 2011 North American Frost & Sullivan Award for Product Differentiation Excellence of the Year for its C4 IP service offering that delivers a comprehensive set of Voice over Internet Protocol and UC capabilities.

"Even though hosted service providers have sought to deliver greater customer value through bundles of communications and collaboration applications, few have been able to differentiate through end-to-end UC service packages offering unparalleled features and capabilities to end-users," said Frost & Sullivan Program Director Elka Popova. "With its highly differentiated hosted UC solution, providing the combined benefits of the software-as-a-service model and advanced functionality just as VoIP (Voice over Internet Protocol), presence, mobility and collaboration capabilities, Cypress Communications delivers unequalled value to businesses looking to gain a competitive advantage."

Cypress' C4 IP solution is based on GENBAND's carrier-grade C20 and A2 platforms, offering a robust set of communications and collaboration capabilities that enable businesses to boost efficiency and productivity.

Microsoft Outlook integration and a robust desktop client, providing a single point of access to multiple communications applications with integrated telephony and online presence, help users save time and more efficiently manage their contacts and communications activities. By extending PBX (Private -Automatic- Branch Exchange), presence and messaging functionality to mobile devices, C4 IP enables mobile professionals to remain connected and productive on the go. Advanced contact center functionality including secure call recording, recordings sharing and search delivers compelling value to customer-care agents.

Furthermore, Cypress Communications delivers greater value to its business clients through end-to-end solution management including platform and applications management, as so then as customer premises-based equipment management. Unlike many hosted IP telephony and UC providers, the company engages in a rigorous assessment, upgrades and continuous management of the customer's underlying IP infrastructure in order to guarantee superior quality of real-time IP communications.

"Compared with most other hosted IP telephony and UC platforms in the market today, the combined C20 and A2 solution offers a superior set of features for users relying on effective collaboration for their most mission-critical tasks," said Elka Popova. "This architecture offers an advanced browser-based web client as so then as a desktop client with web conferencing integration. It is as well a more robust standalone telephony application than other UC customers deployed by Cypress Communications' competitors."

By using the C20 and A2 GENBAND platforms, which are part of the same innovation family, Cypress Communications eliminates the complexity and interoperability challenges faced by businesses integrating multi-vendor platforms on the premises or carriers looking to integrate multi-vendor solutions on their network.

Besides being flexible and modular, the price and features of the C4 IP solution vary based on the type of user or endpoint. Cypress Communications does not force the end-to-end solution onto its clients from day one. It helps clients migrate one site at a time, ensuring proper integration with existing infrastructure and services at other locations. For businesses looking for more basic voice, data and Internet capabilities the company offers its C1, C2 and C2 Enhanced, and GO!VBX service packages.

The professional services vertical including legal

About 70 percent of Cypress Communications' customers come from the professional services vertical including legal, financial and accounting services, business services, management services and real estate firms that can leverage its mobility feature along with advanced conferencing and collaboration capabilities. The C4 IP service is as well gaining traction in the biotech, medical services, IT and retail verticals.

"With more than 30,000 installed seats, Cypress Communications' C4 IP service is one of the most successful hosted IP telephony offerings today," said Popova. "The fact that 50 percent of those are high-end UC seats provides furthermore evidence that Cypress Communications has accurately identified the needs of its target clients and is offering them a compelling value proposition."

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