
Google continues the assault on the price of a phone call
If you use a cellphone or subscribe to a voice-over-Internet-Protocol calling plan, the number shrinks to a vanishingly tiny fraction of your monthly bill: maybe a few pennies each time you dial out?
Gmail's rates should be familiar to users of Google's free Google Voice service, a separate option that the Mountain View, Calif., company only opened to the public in June. But using Google Voice requires logging into a Web site or launching a program on your phone (if one's available for it) and, in some cases, waiting for Google to connect your call.
Calling from within Gmail, by contrast, requires nothing more than installing a small plug-in program (available for Windows XP or newer, Mac OS X 10.4 or newer and some versions of Linux) and logging into Gmail. Click the "Call phone" link to the left of your inbox, type in a number, click the big blue "Call" button and things proceed as if you had just finished spinning a Bell System phone's rotary dial.
Google says more than 1 million calls were placed through Gmail in its first 24 hours. It's unclear how many of them consisted of people dialing their cellphones, recording a voicemail message to the effect of, "Hi, this is me calling through Gmail," and then hanging up.
In other words, as spokesman Randall Sarafa wrote in an e-mail Thursday, "Google absolutely does not record or listen in on phone conversations."
Call through a Web browser may not be for everybody
Placing a call through a Web browser may not be for everybody. But the ability to do this could change how even the tech-averse make and pay for phone calls.
Phone use has been edging in that direction for a while, coaxed along by steadily expanding blocks of unmetered domestic calling time on wireless plans and the growing allotments of "VoIP" services such as Skype and Vonage. Google's latest move can only accelerate that trend. Incumbent carriers will have to respond accordingly.
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