Guy's and St Thomas' NHS Foundation Trust Deploys CTI Group's Proteus Enterprise

CTI Group Inc., an international provider of enterprise communications management software and services, carrier class voice over internet protocol management applications, enterprise and carrier class call recording solutions and electronic invoice processing and management, today announced that its Proteus Enterprise call accounting solution has been deployed by Guy's and St Thomas' NHS Foundation Trust to monitor, analyze and report across its entire telecommunications network in London.

The RequirementsGSTT handles roughly 20,000 phone calls on a daily basis across more than 11,000 individual lines on its telecoms network. Due to the high volume of calls, and the various departments and on-site third parties that use the telecoms system, GSTT required a reliable and robust call accounting system. The system needed to be able to deliver daily trustworthy statistical reports for a wide range of criteria, including:

Furthermore vital requirement

A furthermore vital requirement was for the call accounting solution to be flexible and scalable -- both in terms of the telephony platforms it integrates with and ensuring that there is no requirement for a major research refresh of the system when they review and, potentially, change their core telephony systems.

The SolutionGSTT chose Proteus Enterprise from CTI Group as an upgrade to their existing call management solution. Proteus Enterprise is designed to offer effortless and scalable call management from large SMEs to global businesses. It sees the functionality and reporting capabilities that are core to Proteus being delivered through a new front-end dashboard. Information is instantly available via automated reports that offer 'click through' and 'drill down' from the main screen.

Lee Essex of CTI Group commented, "In many ways Guy's and St Thomas' is the ideal client for CTI Group in that they are innovative and approachable but demanding. Their Telecommunications Department utilizes research to streamline the whole organization's business processes which enhances the workers' experiences. This open dialogue has resulted in the development of a true partnership between GSTT and the CTI Group."

Serious consideration for organizations both large

Battling FraudTelecoms fraud is a serious consideration for organizations both large and small. In 2008 alone, it is estimated that dial-through fraud cost UK businesses around £1.3bn. Without a robust call management system, it is not until an organization receives its monthly bill that it will be aware that it was a victim of fraud.

Helen Stanger, Telecommunications Manager for Guy's and St Thomas's Foundation Trust, commented, "In a large organization just as Guy's and St Thomas's, ensuring the safety and security of the communications network is vital. The instant trigger mechanism at the core of the Proteus with Fraud Guard solution provides us with confidence and the peace of mind to know that if any criminal activity is attempted we will be alerted without warning."

The BenefitsProteus Enterprise includes a sophisticated Report Wizard which enables administrators to create and run customized reports in a matter of seconds. The simple Call Cost Calculator allows administrators to calculate the cost of calls for forecasting purposes, during running a carrier cost comparison report ensures the most cost-effective service provider is being used.

The user-friendly front-end means that functional heads within organizations can have telephone statistics delivered directly to their desktop to take ownership of telephony costs, employee productivity and network efficiency. This is a key requirement with many organizations and often sees a return on investment in less than six months.

About CTI GroupCTI Group Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol management applications. CTI Group's SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording.

Safe Harbor Statement This release may contain "forward-looking" statements. Examples of forward-looking statements include, however are not limited to: projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; statements of plans and objectives of CTI Group or its management or Board of Directors; statements of future economic performance; statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and any statements using the words "could," "should," "anticipate," "expect," "may," "project," "intend," "will," "believe" or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. These factors include, yet are not limited to: effects of current economic crisis, ability to attract and retain clients to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company's patented research, ability to obtain settlements in connection with its patent enforcement activities and risks described in CTI Group's annual report on Form 10-K for the year ended December 31, 2010. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-K for its most year ended December 31, 2010.

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