How Telecoms and Politicians Are Using 911 Emergency Services to Scam Millions of Consumers

The Great Blizzard of 2010 dumped record levels of snow throughout the Northeast. On day one of the snowstorm, New York's 911 service got near 50,000 calls and, at its peak, had a backlog of 1,300 calls that nearly brought the service to its knees. Sadly, the combination of 911 failures and the inability of EMS ambulances to get through the snowdrifts likely contributed to a number of needless deaths. Many elected officials, most especially New York mayor Mike Bloomberg, were put on the proverbial hot seat over their failure to meet unprecedented volumes of emergency calls. Afterwards an initial phase of finger pointing and mea culpas, politicians made their customary promises to make sure such a crisis would not happen again. Fortunately, during this was a record year for snowstorms, none was as devastating as the initial December 2010 blizzard. More troubling for long-term civil society, none of these officials, let alone the less-at that time-attentive commercial news media, identified the deeper problems besetting 911 services. Hundreds of millions of dollars are collected annually by states and localities to support 911 services and much of it is diverted to plug state budget holes and meet a host of other demands. Most disturbing, 911 services are technologically bankrupt, held at the same time by duct-tape and workarounds. 911 monies are a direct surcharge on customer phone bills, whether landline, wireless and Internet service. Even though it varies by the state, this charge adds $0.25 to $1.50 a month to phone bills per line, with only a few states not having a separate 911 charge. Worse, in most states, 911 services are not put up for bid, so the existing phone companies get the lion's share of monies paid for 911 services. Politicians need to be held accountable for the ripoff of the nation's 911 services; if not, when the then and there public emergency arises or citizens face serious troubles, calls for help will go unanswered. * * * In 2010, the Congressional Innovation Office released a devastating report, "Emergency Communications: The Future of 911." Its opening sentences point to the underlying crisis besetting the nation's emergency service system:

Today's 911 system is built on an infrastructure of analog research that does not support many of the features that most Americans expect to be part of an emergency response. Efforts to splice newer, digital technologies onto this aging infrastructure have created points of failure where a call can be dropped or misdirected, at times with tragic consequences.

Not mincing its words, CRO adds: "Systems for 911, unable to accommodate the latest advances in telecommunications research, are increasingly out-dated, costly to maintain, and in danger of failure." America's antiquated 911 services are unlikely to see improvement in the nearly term. With states across the country facing dire financial crises, monies are being diverted from every income source in an attempt to balance budgets without raising taxes, especially the taxes of the rich and super-rich. The raiding of 911 monies parallels the evenly scandalous ripoff of state lottery monies. New York State, for instance, got into this traditional organized crime racket in the early 1960s and, to get the necessary legislation passed, promised the public that lottery monies would go to education. The flimflam men who run state governments played the old substitution con on the citizenry: before allocated funding to education was replaced by, now did not supplement, lottery monies. Writing in 1998, at the time-state controller H. Carl McCall was honest enough to admit to the scam: