Indosoft Call Center ACD Software Selected to Drive SaaS Multi-Tenant Contact Center Technology Platform

ENNE Solutions, a successful purveyor of Cloud Computing Services, including contact center services and Computer Telephony Interface, has chosen Indosoft call center ACD software Q-Suite for its hosted multi-tenant contact center research platform.

Rich background in CTI

With a rich background in CTI, ENNE Solutions has invested ten years in building, deploying and scaling their own Dialogic based contact center research platform to service more than 1500 call center seats. This deployment of Q-Suite ACD for Asterisk has successfully enabled ENNE Solutions to upgrade its contact center research platform, migrate to IP telephony and offer call center SaaS in a hosted cloud to its clients.

"We were searching for multi-tenant call center ACD software for Asterisk because we needed to migrate to an IP enabled contact center innovation platform," says Jos Molnar, VoIP (Voice over Internet Protocol) specialist at ENNE Solutions. "We were looking for an ACD for Asterisk capable of running in a hosted cloud. We went through a detailed field trial of Indosoft call center ACD to ensure its suitability to our unparalleled customer and market needs. Q-Suite demonstrated itself as a stable, flexible, feature-rich ACD and call center software capable of providing easy migration to Asterisk and VoIP (Voice over Internet Protocol) telephony. With our in a class by itself support agreement, we are able to exercise full control over the software source and feature set without investing in any internal development resources."

The feature-set

"The feature-set, the support for remote, distributed contact centers and the overall robustness of Q-Suite call center ACD makes it ideal for migration from legacy systems to IP telephony," says James Terhune, CTO at Indosoft. "Asterisk is a leader in IP telephony and Indosoft provides a top of the line call center software capable of scaling to multiple Asterisk servers. Q-Suite call center software for Asterisk delivers all the bells and whistles expected in a at once-generation platform, as then as unequalled benefits like high availability with redundant setup and fail-over call recovery that successfully preserves calls while any single point of failure. These advanced feature-sets coupled with the overall capabilities of the Asterisk platform makes our call center software meet or exceed the requirements of large and sophisticated contact centers during delivering considerable cost savings."

About Indosoft Inc.Indosoft Inc. is a global provider of call center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over nine years. It as well licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center research solutions.

Leading provider of Cloud Computing Services

About ENNE Solutions BVENNE Solutions BV is a leading provider of Cloud Computing Services. As an expert in Cloud Computing Services, connectivity and datacenters, ENNE Solutions helps organizations and its employees to improve performance through innovative IT solutions. ENNE Solutions provides a complete portfolio of integrated and managed IT and Telephony services for the small and medium enterprise market.