Innovation to Help Appointment-Based Businesses Reduce No-Shows

For appointment-based businesses, no-shows can be actually detrimental to their bottom line and cost thousands of dollars - or more - each year. The solution is YourNextVisit.com.au - a web application bringing a fresh approach that helps business owners keep connected to their customers, reminding them about appointments through SMS messaging.

The way we do a lot of things in business

"SMS research is revolutionising the way we do a lot of things in business and it is a great tool to use when it comes to marketing" says Simon Hine - head of the team behind YourNextVist.  "Your Then Visit unleashes the power of SMS, to help business owners remind their customers of appointments, and given that nearly 100% of SMS get read, this is in effect about putting your message in your clients pocket."

Through YourNextVisit, business owners subscribe, pay only for what they use with no up-front contracts, and access an easy-to-use interface to set up reminder schedules.  They can as well use the tool to stay in touch with their clients, which in effect enhances the experience from a customer perspective.

"People love to feel appreciated by the companies they do business with, so in creating Your Then Visit, we included the facility to allow members to create customer contact schedules," says Simon.  "Things just as sending a thank you afterwards a first appointment, or sending a birthday greeting to a client on their birthday."

The system is easy to use

"The system is easy to use and because it is web-based, can be accessed from anywhere with an internet connection," says Simon.