ITEXPO Exhibitors InPhonex, Ringio Deliver Virtual PBX Functionality to SMB Market

Small- and medium-size businesses will now have access to PBX (News - Alert) features and functionalities - an offer previously available only for large enterprises - due to a new partnership between InPhonex and Ringio. Both companies will introduce this new service at ITEXPO, which is being held Oct. 4 to 6, at the Los Angeles Convention Center.

The service

The service, called Ringio On InPhonex “ROI” incorporates features from Ringio (News - Alert), a cloud-based calling service, and InPhonex, a telephony platform service provider. Small- to medium-sized businesses will now have the option for server-free advanced call center functions, including personalized greetings; the ability to route and forward calls based on the caller’s history; and a learning knowledge base about callers and other collaboration features, such as presence, notes and contact sharing.

A fully-featured mobile application, the service also offers screen-pop capability, which presents CRM data in the context of calls; the ability to use existing soft phones and VoIP phones with Ringio; and local number portability in 15 countries.

ROI also integrates all PBX and telephony services from one provider, eliminating the need for multiple vendors, which lowers costs. With designed customized and managed calling plans, businesses receive bulk calling, worldwide calling and personalized calling plans.