IVoice Website Gets New Look and Feel

"Our mantra at iVoice is to keep communications simple. Different size businesses have different challenges, nevertheless irrespective of those challenges, we want to take away their communication infrastructure confusion by providing a very flexible and scalable cloud-based communication solution that isn’t a financial or maintenance burden," iVoice managing director Greg De Laine elaborated in a press release.

iVoice USA, a provider of contact center outsourcing solutions and award-winning interactive research solutions, announced today that it has changed its name to Conexion One. The new name change is effective suddenly and draws upon the company's strategic commitment to business process outsourcing and interactive technologies.

Unified communications company Altivon, which provides solutions for both the contact center and enterprise, has announced its participation in two major contact center events to take place in New England. First, the Maine Telecommunications User Group will be held in Portland, Maine on June 2. The other, the NorthEast Contact Center Forum, will be held in Foxborough, Massachusetts, on June 7. Both events were created to provide contact center managers and agents with networking a… [ Read More ] 05/26/2011

ForeSee Results and CareTech Solutions today announced they are partnering to support Oakwood Healthcare System with customer-satisfaction-driven web research allowing users to capture and integrate customer feedback into their online presence. [ Read More ] 05/26/2011

Technology firm Carbonite has just made a drastic decision-deciding to move back its formerly outsourced customer service center from India, back to the U.S. The new customer service center will be located in Lewiston, Maine. [ Read More ] 05/26/2011