KnoahSoft's Harmony Now Avaya IP Office 6.0 Compliant

"Harmony offers Avaya's IP Office customers the perfect complementary toolset," said Sri Myneni, CEO of KnoahSoft. "Smaller contact centers have the same call recording and quality assurance challenges as larger, enterprise-wide centers. Now, they have access to an innovative communication and quality management solution uniquely tailored to their space."

Gold member of the program

As a Gold member of the program, KnoahSoft is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure -- speeding deployment of new applications and reducing both network complexity and implementation costs.

"With the innovative telephony solutions delivered by the Harmony- IP Office integration, an SMB organization can improve the performance of its contact centers by integrating a high-performing and collaborative work environment which gives all constituencies -- executives, managers, supervisors, QA specialists, coaches and agents -- the communication system, transactional information and analytical reporting tools they require," said Eric Rossman, vice president, developer relations, Avaya.

Global leader in enterprise communications systems

About Avaya Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.