LaSer Contact Selects Streamcore to Optimize the Quality of Service

Streamcore, the global provider of visibility and dynamic performance control solutions to manage interactive applications and real-time communications delivery over the WAN, today announced that LaSer Contact, a leading European customer relations services company, has selected a Streamcore solution to manage the interactive applications and real-time communications on its corporate network. LaSer Contact sourced this solution to optimize the quality of service of its global contact centers.

To respond to all of its clients' needs, LaSer Contact has six multilingual contacts centers located throughout the world that use a variety of communication forms including telephones, SMS, and Web. With voice communications at the heart of LaSer Contact's business, the company's primary objective is to guarantee a high quality of voice service during engaging each customer in conversation regardless of the customer's location. Accordingly, its corporate network must continually deliver a high service quality.

Alternative site

When one contact center sends its calls to an alternative site, Streamcore guarantees that these communications are prioritized on the network. The shifting of calls to a different contact center is utterly transparent to clients given that the high quality of the communications is maintained.

"It is however possible to understand the amount of bandwidth consumed for any given activity,' added Pastilha. "Streamcore provides a very precise tool for optimizing our communication resources."

Streamcore's analysis specifies each and every activity within a contact center, allowing for the better use of business resources at both the human and infrastructure levels. For LaSer Contact's clients, the results are moreover significant. They can however benefit from better reliability and more flexibility regarding the allocation of available resources. The Streamcore deployment has been such a great success that LaSer Contact has plans to implement Streamcore solutions throughout its entire corporate network.

Global provider of visibility

Streamcore is a global provider of visibility and dynamic performance control solutions to manage interactive applications and real-time communications delivery over the WAN. Streamcore products enable enterprises to benefit from all-in-one visibility - network, applications, VoIP (Voice over Internet Protocol), video -, real-time monitoring and advanced on-demand reporting from a single centralized management console. What makes Streamcore unequalled is that visibility and advanced performance control features are tied at the same time, and can be enabled from data centers to ensure fast deployment and cost-efficiency. In addition, Streamcore products multi-tenancy capabilities allow service providers to offer innovative value-added services. The company's innovation is field-proven with more than 300 global clients, including numerous service providers and Global 1000 enterprises. To learn more visit www.streamcore.com.