LiveOps Acquires Datasquirt Integrates Social

"Today's social and mobile consumer is forcing the contact center industry to change. This acquisition accelerates LiveOps' leadership in cloud contact center by providing our customers and partners integrated social, mobile and voice capabilities," said Marty Beard, President and CEO, LiveOps. "Contact centers can now transform customer interactions by allowing their agents to engage across multiple channels just as Twitter, SMS and other consumer-driven channels. Datasquirt as well brings a strong global base of more than 65 clients and partners, and an approach to the market in other words completely complementary to LiveOps. Combined, we will be able to accelerate our revenue globally."

"When improved communication is combined with increased productivity and stringent cost control you have a success story, which is specifically what the deployment of CONTACT has done for Amway New Zealand," said Kirsty Walker, Regional Contact Centre Manager, Amway. "As a long standing Datasquirt customer we are excited about this news. We look forward to working at the same time on future projects." Amway is one of the largest direct selling businesses in the world, with sales of more than $US9.2 billion and 14,000 employees. In Australia and New Zealand, more than 100,000 people have started their own business with Amway.

With its innovative research and large, loyal customer base, Datasquirt is a recognized global leader for enabling clients to easily communicate with businesses in real-time across all major channels just as social, mobile, SMS, email, and web chat. Clients just as Royal Mail Group and Wokingham Borough Council in the UK are using CONTACT to manage Twitter-based service delivery in their contact centers. Last year, CONTACT enabled Wokingham Borough Council to take first place in the Public Services sector category for their email communications with a score of 88 percent against an overall Top 50 email average of 74 percent.

Datasquirt makes it easy for corporate call centres to communicate with clients and field staff, improving business efficiency and service delivery. Datasquirt does this through supply of CONTACT , a leading business optimisation solution. Businesses use CONTACT to communicate with their clients and field staff using the channels that complement voice - SMS, Twitter, email, fax or web chat CONTACT supports improved quality, security and consistency of communications, increasing efficiency and reducing business risk. CONTACT is provided as a secure, cloud-based self-service software platform that interfaces with most existing CRM and ACD/PABX systems. Datasquirt is headquartered in Auckland, New Zealand, with sales offices in Sydney, London, New York and Dusseldorf. Datasquirt and CONTACT are trademarks of Datasquirt Limited. For more information see www.datasquirt.com or call +64 9 358 5878 or +1 888 433 9882 or email info@datasquirt.com.