LiveVox Introduces "Best Time to Call" Business Analytics Tools

“Harnessing the massive amount of data produced in the modern contact center is crucial to improving customer contact strategies,” said Louis Summe, Chief Executive Officer, LiveVox. “By focusing on feature development, managing infrastructure and tasks like tech support, LiveVox can enable clients to focus their energies on business strategy, client relationship management, compliance and retention.”

LiveVox is the leading provider of enterprise cloud-based consumer contact solutions. LiveVox offers a patented platform with integrated IVR, ACD, call recording and automated dialing configurable by a single web-based GUI. The carrier-class solution includes web-based multi-site deployment, routing and controls that are pre-integrated with major VoIP standards and carriers, delivering capacity on demand. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.