LiveVox to Discuss Consumer Contacts during Challenging Times at FSCC Conference

LiveVox, provider of the Private VoIP (Voice over Internet Protocol) Cloud™ and contact center applications, today announced that Chief Marketing Officer John McNamara will discuss consumer contacts while challenging economic times and a changing regulatory landscape at the Financial Services Collection Conference 2011 this week in Las Vegas.

McNamara will join industry executives on a panel at 2:45 PM, Thursday, November 3. A 28-year call center veteran and agency owner/founder, McNamara will discuss the importance of innovation that allows contact centers to remain flexible, even as the consumer and regulatory environments change. McNamara, a former contact center compliance and training officer, will as well discuss processes that contact centers can implement to more effectively mitigate consumer complaints.

Integrated predictive dialer

LiveVox offers an integrated predictive dialer, ACD, PBX (Private -Automatic- Branch Exchange), IVR and call recording, as so then as a robust compliance suite included at no additional cost. These features include a PCI-certified platform, cell phone treatment tools, state dialing configuration and account penetration controls.

John McNamara leads marketing and communications strategy at LiveVox, including brand development, platform and application awareness, sales/marketing alignment, lead generation, client nurturing, and alliances with innovation providers, VARs and channel partners. John brings 28 years of contact center executive and operations expertise with intense focus on innovation applications and call center optimization. John is the director and co-founder of Fidelis Recovery Solutions, Inc., a receivables management firm. Prior to LiveVox and Fidelis, John was COO for Asset Management Outsourcing; SVP of Operations at Nationwide Credit/ACB; and VP of Operations at United Recovery Systems. John is a frequent speaker, consultant and author addressing key trends in contact center operations, research and consumer credit. In 2009, he was the winner of the ACA Kurt Swersky award for leadership. In 2011 John was named an ACA International Scholar and Fellow. John is currently Chairman of the ACA Affiliate Committee, Board Member for Collector Mentor and member of the ACA Technology Committee. John is a summa cum laude graduate of Kennesaw State University with a Bachelor of Business Administration degree in Finance.

LiveVox is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such ACD, predictive dialer, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.

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