Move to SIP Trunking Calls for New Skills

Infonetics Innovation says the VoIP (Voice over Internet Protocol) service market grew by 43 percent, reaching $49.8 billion in 2010 from $34.8 billion in 2008, reports FierceVOIP, with SIP trunking and hosted UC telephony the fastest-growing segments.

The telecom workers

The telecom workers, the story says, bring skills to the equation, just as supporting quality of service for real-time applications - and quality of service is an issue in voice calls and teleconferencing. Francis says traditional telecom workers, even though, need to learn more about traditional IT tools just as session border controllers and firewalls.

Jim Maloff, the principal consultant for Maloff NetResults, says one of the biggest adjustments is thinking of phone calls in terms of bandwidth instead of available lines - and voice calls don't get preference for bandwidth. He is quoted, saying:

When I interviewed him, Hyoun Park, innovation analyst in telecom and unified communications for Aberdeen Group, advised telecom workers to focus on three areas: network-management skills, the challenges associated with cloud services and software-as-a-service, and social networking and social media monitoring.

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