Oncall slashes travel costs with video conferencing

Interpreters and translators agency, Oncall, has slashed its travel costs and enabled greater flexibility in its workforce by deploying video conferencing across its Australian business.

The company

The company, which provides translation services via its various Australian offices, chose video conferencing to make the most of its scattered workforce. Finding the right person for a job can be difficult when staff are located throughout Australia. It was a whole of business decision, said Oncall's corporate manager, Ari Pappas.

"We found LifeSize was the most corporate of the lot and the support was excellent," Pappas said. "The alternative [to video conferencing] would have been telephone interpreting and during audio can be used up to one point, we had to have a high definition solution."

The business case for video conferencing

Read the business case for video conferencing. In spite of being hesitant to deploy video conferencing due to its perceived high cost, Pappas said Oncall had already achieved a return on investment thanks to a reduction in travel costs.

"During the Brisbane communication facilities were made redundant due to the flood, video conferencing was able to meet the needs of Queensland Health while these floods," he said.

Next on Pappas' agenda is the rollout of more mobile units as the organisation moves to deliver video communications more directly to customers.

"The feedback from customers has been so positive that we have decided to place video communications directly into their offices to help manage the client relationship by delivering willingly accessible interpreting services quickly and easily," he said.