Optus revamps telemarketing program following ACMA investigation

ACMA conducted the investigation into Optus' compliance with the Do Not Call Register Act 2006 over the past few months, afterwards receiving a number of complaints from clients on the register getting telemarketing calls.

The investigation found most complaints came from Optus mobile phone clients who'd thought they'd opted out of the company's telemarketing program. But customers continued to receive calls from both Optus and its call centres.