Orcon pulls back on Genius after customer complaints

Orcon has reduced the number of television advertisements for its VoIP (Voice over Internet Protocol) product, the Genius, as demand for the product has flooded its contact centre.

The Genius was launched in July and offers an "all-in-one" broadband landline connection, voice calling over the internet and wireless internet. At that time, the company billed the product as saving people about $40 a month in various phone line charges.

The product

Demand for the product was higher than expected and the company had reduced the number of television advertisements for the Genius so its team could keep up, said head of brand and communications Quentin Reade.

"The fix is hiring new staff, and getting more people on the phones, and we have been working hard to make this happen."

The phones the day previously

Mr Reade posted on Geekzone on August 17 that Orcon had 25 temporary staff working on the phones the day previously, 10 new staff starting that week and a furthermore 20 in training.

You have to travel furthermore to get to The Warehouse in order to get your DVDs cheaper than at the high street store ..... you have to wait a bit longer on the Orcon help line to get your Genius phone ordered than if you got the Telecom/telstraclear/vodaphone whatever phone.

Those who can't bear waiting a bit longer on the phone or make a second call in order to access a $40 a month discount on their phone bill either have very high valuations of their time or are simply looking for but another victim in the game of "lets have a moan again about a telco"

Get real - the Orcon product is a potential game-changer in the market. Give them a chance to get it right. Remember, it wasn't very long ago that we had to join a queue and wait months to even get a phone installed, and once we had it, we had too book days in advance to make an international phone call while peak times.