OrecX Offers Open Source Recording Appliance

The idea of monitoring or recording any type of communications may with the naked eye seem like an invasion of privacy. The good news is that laws usually demand that callers know when and if they are being recorded or monitored so they have the possibility to "opt out" of that interaction. When the customer agrees to the monitoring, nevertheless, the company has the possibility to measure performance during communicating with clients so as to improve that communication in the long-run.

OrecX, known as the open source recording company, has developed the OrecX VoIP (Voice over Internet Protocol) Recording Appliance to provide small- to medium-sized businesses a smooth migration path for handling VoIP (Voice over Internet Protocol) calls. Together, this recording appliance as well provides total recording, live monitoring, rule-based selective and sampled recording, and record-on-demand options.

Open source recording platform

As an open source recording platform, this appliance is designed to leverage the power of Oreka TR, the enterprise-strength version of OrecX’s open source Oreka GPL recorder. This device allows users to search, find and categorize recordings based just in time and date of call, as so then as information just as incoming phone number, outgoing phone number or other customer requirements.

OrecX’s open source recording platform is positioned as being suitable for contact centers, public safety agencies, legal offices, sales/transaction personnel and many others. Just in case, the OrecX VoIP Recording Appliance will enable users to record calls, monitor calls live, record calls on demand, tag specific calls and more. The platform as well features filtering and call playback, during also establishing an audit trail for compliance purposes. With an available add-on module, users can as well implement quality management.

Robust platform

A robust platform, the open source recording appliance from OrecX provides access to call functions through a standard Web browser, including Mozilla Firefox and Internet Explorer. The device will monitor up to four 100/1000 MB Ethernet ports, and has the ability to record up to 200 extensions together.