Painless Windows 7 remote troubleshooting

The task is moreover difficult when you're not physically sitting at the system you're attempting to troubleshoot, and you have to rely on verbal explanations from a nontechie to figure out what is going on. The Problem Steps Recorder tool in Windows 7 resolves such issues and simplifies remote troubleshooting.

To launch PSR, click the Start button at the bottom left of the Windows 7 desktop. In the search box, type problem steps recorder or just psr and press Enter. This opens a small window on the desktop with a fairly straightforward interface for recording events on the system.

Coworker on a different floor of the office building

Let's say that someone--whether a coworker on a different floor of the office building, a staffer at a remote branch miles away, or your grandmother in Wyoming--is having difficulty connecting to a wireless network. You can't isolate the problem over the phone, since the user insists that they are doing every step properly and following your guidance explicitly, now it just doesn't work.