ProService Hawaii Reduces Costs and Improves Customer Service with IP Communications

“From day-one, the Interactive Intelligence software resulted in initial savings of more than $15,000 and improved customer service through things like eliminating our third-party fax service and providing us with in-depth reporting that showed where we could improve efficiencies,” said ProService Hawaii’s IT manager, Jon Yee. “The software also kept our up-front costs low by minimizing hardware requirements and easily integrating with existing systems, such as with our Polycom phones and CRM system.”

ProService Hawaii replaced its hosted VoIP solution with CIC to more effectively accommodate growth. It selected CIC based on the system’s standards-based software architecture and breadth of features, according to the company’s chief operating officer, Ben Ancheta.

“We selected CIC over products from Avaya, Cisco, Mitel and ShoreTel because it provided both contact center and business user applications all running on a single, open, software-based platform,” Ancheta said. “Having used PBX’s in the past from vendors like Avaya and Nortel, I was pleasantly surprised to find that CIC provided all the functionality we needed in one scalable system.”

The largest outsourced provider of payroll

ProService Hawaii is the largest outsourced provider of payroll, HR administration, health benefits and workers’ compensation in Hawaii The company serves businesses in commercial services, food and beverage, technology, non-profit and community, construction-related, entertainment, and retail industries. Proservice Hawaii is based in Honolulu with additional offices throughout Honolulu, Kona, Hilo, Kapaa and Kahului. For more information, visit www.proservicehawaii.com or call 877.592.4900.

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50” company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner 2009 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 650 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

ProService HawaiiChana Clark, Marketing Manager, +1-808-394-3140chana@proservicehawaii.comORInteractive Intelligence Inc.Christine Holley, Director of Market Communications, +1-317-715-8220Christine.holley@inin.com