Q&A With VoltDelta on IVR/Speech Recognition

VoltDelta is a leading developer and applicant of automated voice and hosted contact center solutions. In late February 2010 its DeltaTouch OnDemand platform for directory assistance and enterprise customer care answered its 10 billionth call in North America. The majority of these calls it says engages end users with directory assistance voice recognition dialogues then completes the calls or transfers them to agents via VoltDelta’s (News - Alert) VoIP-enabled call distribution and management infrastructure. More DeltaTouch-enabled calls it says “have been processed with voice recognition dialogs over a period of seven years than there are people on earth!...with 99.999 percent reliability.”

VoltDelta has a VoIP and TDM architecture with massive scalability supports large distributed contact centers and home agents located literally anywhere. U.K and German data centers in addition to redundant VoltDelta facilities in North America provide a widegeographical coverage.