Retail Customer Upgrades Telephony System for Numerous Benefits

While some organizations are leery of the upfront cost of upgrading their telephony systems, it’s almost always a worthwhile transition that brings multiple benefits to a business, including a lower total cost of ownership.

The company’s requirements

After studying the company’s requirements, we recommended and worked with the customer to implement a telephony refresh, which included new IP telephony equipment and replacement of the old system. The new systems permitted voicemail integration with Lotus Notes, offered unified messaging, in-house collaborative voice/Web/videoconferencing capabilities and wireless phones.