RNS Marketing Moves to Q-Suite Contact Center Platform

Staying competitive in the contact center industry means constantly making improvements that will enhance productivity. Innovation is often the best path to that goal.

This migration to Asterisk-based VoIP (Voice over Internet Protocol) enabled telephony platform will reportedly allow RNS Marketing to leverage the enhanced call center software feature-sets available within Q-Suite and fulfill more complex program demands from its clients. The company said in the press announcement that it as well provides for significant cost savings and capabilities for future growth on demand.

"We are very impressed with our new contact center platform," stated Bob Piperno, chief information officer at RNS Marketing. "We were looking to move to a VoIP platform in order to take advantage of SIP to both lower costs and have the flexibility to increase our capacity on demand. We were looking for an Asterisk based solution, and afterwards a period of using Q-Suite, we are pleased with the selection of Q-Suite as our call center solution."

Addressing the fact that having the right innovation is essential for contact centers seeking to continually improve performance without increasing costs, Gabe Bourque, chief operating Officer at Indosoft, said, "Q-Suite's in a class by itself ACD and its use of Asterisk telephony make it ideally suited for companies, like RNS Marketing, that require advanced nevertheless cost-effective IP contact center innovation platform. Whether it's through the in a class by itself Web Interface or through the advanced API for CTI integration, Q-Suite allows businesses to fully incorporate industry-leading ACD and dialer functionality within their mature, existing applications. Q-Suite on Asterisk offers new-generation capabilities to call centers of all sizes that require the benefits of IP telephony."

In other news, TMCnet reported that Indosoft, a global provider of call center software for Asterisk, has upgraded its predictive dialer research based on open source Asterisk.

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