Salmat to embark on massive data centre consolidation

Australian customer communications solution company Salmat is in the planning stages of shrinking 35 data centre sites across the country down to just two.

The large amount of data centre infrastructure is due to business acquisitions and growing data needs over time. During the project is after all in planning mode, stage one is due to begin in mid 2011.

Small catalogue delivery service

Founded in 1979 as a small catalogue delivery service, Salmat has since grown into a global business with over 7000 employees working in eight countries.

The company specialises in one-to-one communication on a mass scale and assists customers in contacting their clients via a range of communication channels, including voice, online, print, electronic and mobile.

"Everything we do is powered by our IT capability because we process an enormous amount of data and convert that data into communication strings to our customers through multiple channels such a text message or email," said Hackshall.

In tandem with the consolidation project is a planned research refresh within its call centre which currently uses Alcatel Lucent PABX innovation. This will see Salmat move from copper based PABX networks to vendor agnostic voice over IPinnovation. Nevertheless, it plans to retain the Alcatel Lucent telephony equipment where possible to put it more exactly than replacing it at cost.

Change programme will evolve as so then

"This means that a change programme will evolve as so then. Certain initiatives have taken a short time to accomplish, just as structural alignment changes and network consolidation," he said.