Service-level agreements

April 21, 2011, 3:21 PM — So you've heard how this great new thing called cloud computing provides benefits just as rapid deployment, flexible scalability and low start-up cost. Sounds like a no-brainer, and you should sign up without furthermore ado, right? Sadly, it's not so simple.

Umbrella term encompassing software as a service

Cloud computing serves as an umbrella term encompassing software as a service, infrastructure as a service and platform as a service. The common thread here is "service," so one of the key issues to consider is the level of service that will be required to meet your needs.

To continue reading, register here to become an Insider. You'll get free access to premium content from CIO, Computerworld, CSO, InfoWorld, and Network World. See more Insider content or sign in.

ITworld Answers is a service that helps IT pros resolve innovation questions. Post a question, and let your peers in the ITworld community take a crack at solving it!