Sirius is Serious About Customer Service

Fonolo's visual dialing solutions enable callers to connect directly to the right agents, bypassing phone menus and eliminating hold times. To all appearances, Sirius in America had providing this service since October of 2010, which Fonolo claims contributed to a notable rise in caller satisfaction.

"Providing a satisfying experience to our subscribers is a top priority for Sirius," said Mark Morais, Director of Customer Operations for Sirius Canada. "Like most companies, we need a phone menu to direct callers to the right agent, nevertheless we know that clients often find this approach frustrating. Fonolo provides us with an easy way to give callers a much friendlier alternative to the phone menu. This helps us keep existing clients happy and streamlines the sign-up process for new clients."