Skills necessary to up sales

Its 'sales through service' skills and experience which are the most valuable and important skills in the market currently as many customers want to see a better use of their telephony channels to create revenue as then as provide excellent customer service.”

The 'Signo Tarifa' plan

The 'Signo Tarifa' plan, costing 18.50 euros a month, allows users to communicate through sign language via mobile phones. Movilman.es reports that the plan includes e-mail, instant messaging apps, Internet browsing, 350 SMS and free on-Net video calls.

BSA, an Australian communications and technical services company, has revealed that it has selected Sydney-based ICT consulting and solutions provider, Tecala, to deploy the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Centre, says CFO World.

CIC will replace BSA's existing, aging Avaya PABX and Verint voice recording system and will improve the quality of support which it provides in managing 1 600 contractors who perform more than 120 000 jobs each month.