SMBs 'forsaking the cloud' in the downturn

The majority of UK small and medium-sized businesses are focused on improving existing IT systems and processes in order to find efficiencies, instead of buying new systems.

Nearly two-thirds of businesses are focusing on trying to deliver higher quality information to senior management to support better business decision-making.

"These moves, at the same time with implementation of CRM systems and garnering better and more timely business intelligence, have enabled businesses to trade successfully through the last two years."