Stellar Recovery Simplifies PCI Compliance with LiveVox

Compared to site-premised hardware solutions, LiveVox simplifies contact center compliance, because organizations can leverage existing PCI compliant infrastructure and business processes. With even the newest contact center hardware, organizations are forced to invest precious resources to meet PCI compliance. This includes an ongoing focus on implementing, auditing, updating and maintaining compliant networks, infrastructure and change control processes. Several hosted vendors have also yet to achieve PCI security and procedure standards.

“Contact centers are increasingly looking to gain efficiencies through automation, but at the same time security and compliance will always be primary concerns,” said John Schanck, Chairman/CEO, Stellar Recovery, Inc., a Kalispell, MT-based receivables management firm. “At Stellar, we leverage vendor partners that share our commitment to safety of consumer data. We can utilize the IT redundancy and process excellence of LiveVox to addresses the nuts-and-bolts of PCI compliance across multiple locations while focusing core resources on client service and business strategy.”

About Stellar RecoveryStellar Recovery (stellarrecoveryinc.com) is an accounts receivable management company (ARM) servicing the financial services, telecommunications, utilities and retail industries. Stellar Recovery has customized processes, innovative technology and procedures that provide the information needed to maximize results. Based in Kalispell, MT, Stellar also operates in Denver.

About LiveVoxLiveVox (livevox.com) is the leading provider of enterprise cloud-based consumer contact solutions. LiveVox offers a patented platform with integrated IVR, ACD, call recording and automated dialing configurable by a single web-based GUI. The carrier-class solution includes web-based multi-site deployment, routing and controls that are pre-integrated with major VoIP standards and carriers, delivering capacity on demand. LiveVox is headquartered in San Francisco.