Sterling and ShoreTel Partnership Leads the Region in VoIP Installations

Sterling Communications, a recognized regional leader in voice over Internet protocol (VoIP) phone systems, announced that it owns and operates the largest ShoreTel installation in the Pacific Northwest. By specializing exclusively in ShoreTel systems, Sterling offers reliable service, high-performing technology and genuine expertise.

In 2004, Sterling was primarily an Internet services provider. That year, the company became an exclusive ShoreTel partner and added the SterlingVOICE™ line of VoIP services that includes business phone systems, lines, maintenance and toll-free service. The company also built a private phone network to support the new products. Using quality of service (QoS) and multiprotocol label switching (MPLS) technologies, Sterling guarantees reliable, crystal clear call quality at all times.

"Our exclusive relationship with ShoreTel has measureable benefits for our VoIP customers," explains Tom Gillihan, president of Sterling Communications. "Because our resources are focused on one brand, we have streamlined the installation process and system management. Typically, issues can be resolved in one phone call with our support team."

Based in Sunnyvale, California, ShoreTel is an international innovator in unified communications (UC) solutions based on its award-winning IP business phone system. Sterling customers benefit from ShoreTel's cost-effective, purpose-built system that is simple to install, manage, use and scale.

VoIP is the term for voice communication services delivered over an IP network, such as the Internet or a packet-switched network. This technology has matured, making VoIP the only wise solution for a full range of high-quality, reliable and low-cost integrated voice communication, including voice, video, data and mobile. Sterling's dedicated IP network, with its high-performance onsite equipment, guarantees a solid connection and exceptionally clear voice presence.